Are "cardboard tubes" really made with cardboard?
No. Paper tubes are made with "plies" or layers of paper , not cardboard. Paper tubes are referred to as "cardboard tubes" so often that most paper tube manufacturers usually will not correct the inc |
Can I return my paper tubes, paper cores, or edge protectors for recycling?
No, we do not accept returns on custom made paper tubes, paper cores or edge protectors. To recycle paper tubes, paper cores or edge protectors, we suggest contacting Dalton Recycling, 555 South Rose |
Can you add our logo?
Yes. We offer one-color flexographic printing on all tubes and edge protectors. "Flexographic" printing, also referred to as "flexo printing" is similar to a rubber stamp print. It's a great, economi |
Can you deliver our order on a truck with a lift gate?
Yes. Upon request, local orders can be delivered on a truck with a lift gate. |
Do you have loading docks?
No, we do not have loading docks. All trucks are loaded and unloaded using pallet jacks and/or forklifts. |
Do you make water proof tubes?
No, we do not make water proof tubes. Our tubes are made with 100% paper (just like a paper towel tube) and are not water proof. We do offer a moisture-resistant paper option called "poly kraft." Thi |
Do you offer quantity discounts?
Yes. The high the quantity, the lower the unit price. Quantity discounts do not apply to shipping charges. Our 3" ID x .125" Tape Cores & Label Cores , available online, are already discounted. |
How do I measure a paper tube or paper core?
Paper tubes and paper cores have 4 parts: 1. Inside diameter 2. Wall thickness 3. Outside diameter 4. Length Diameter Definition: a straight line passing from side to side through the center of a bod |
I don't want our customer to see Spiral Paper Tube's contact information. Do you provide blind shippers or blank packing slips?
Yes. Upon request, we can use packing slips without Spiral Paper Tube's information. You may also provide your company's packing slip for us to use. |
I'm not seeing an option to purchase Fiber Cans or Telescope Tubes online?
The only product line available for online ordering, and immediate shipment, are our line of 3" ID x .125" Tape and Label Cores. All other products are made-to-order. Custom orders have lead times. |
I'm shipping expensive prints internationally. What wall thickness should I order?
Most of our clients shipping expensive prints internationally order their mailing tubes with a .125" or .187" wall thickness. Bulk shipped mailing tubes usually have a wall thickness of .060", .070", |
My business is located in California and we have a valid resale certificate.
Do we have to pay sales tax?
No. Provide our office with a California Resale Certificate and we will convert your account from a taxable account to a tax-exempt account. |
We ordered too many custom paper tubes or edge protectors. Will you take the extras back?
No. |
We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served. |
What does MSDS stand for? We're a distributor and our customer is asking for it.
MSDS is short for Material Safety Data Sheet . It includes detailed product information. We provide MSDS information upon request for our paper and adhesive (glue). |
What information do I need to get a quote, estimate, or proposal?
When you're ready to obtain a custom quote, have all of the product dimensions and quantities ready. If applicable, also be prepared to provide details about end closures, printing, specialty paper, |
What's a "star crimped" carpet core insert?
The "star crimped" carpet core insert is a unique end closure designed for carpet manufacturers. Finished rolls of carpet used to get bagged and tied off at each end. The "star crimped" carpet core in |
What's the crush strength of a 3" ID x 24" usable x .060 mailing tube?
Unlike corrugated boxes, spiral paper tubes do not have industry standard crush strengths. Paper tubes with thicker walls are stronger than paper tubes with thinner walls. |
What's the difference between flexographic printing and lithographic printing?
Flexographic Printing – This
is the most basic and cost effective method of printing on paper tubes and edge protectors. It
utilizes water-based inks that are transferred directly onto the pape |
What's the standard wall thickness for tape and label manufacturing?
The most common wall thickness for tape cores and label cores, used during many manufacturing and converting processes, is .125" (1/8"). Click here for a list of tape and label cores available for imm |
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