Can you deliver our order on a truck with a lift gate?
Yes. Upon request, local orders can be delivered on a truck with a lift gate. |
Do you have loading docks?
No, we do not have loading docks. All trucks are loaded and unloaded using pallet jacks and/or forklifts. |
I don't see an option to pick up my online order?
Online orders automatically ship via UPS. The three shipping options are UPS Ground, UPS 3 Day, or UPS Next Day Air services. |
I don't want our customer to see Spiral Paper Tube's contact information. Do you provide blind shippers or blank packing slips?
Yes. Upon request, we can use packing slips without Spiral Paper Tube's information. You may also provide your company's packing slip for us to use. |
I received a quote for 3" ID x .125" thick cores. I just noticed the pricing on your website, for the same size, is different? Why?
The 3" ID x .125" thick cores we sell online are ready-to-ship. The quantity, weight and size is standardized so they are ready to ship via UPS the next business day. Custom orders are made to order w |
We order v-board, corner protectors, edge protectors by the truckload. Can you deliver on a flatbed trailer?
Yes. Upon request, local deliveries can be made with a flatbed trailer. |
We were just notified that our order is ready to pick up. Do we need an appointment?
No. Shipping and receiving is open 8am-3:30pm Monday through Friday (excluding national holidays) and is first come first served. |
What freight class do edge protectors ship at?
Our edge protectors ship at class 55. Freight classes are designed to help you get common standardized
freight pricing for your shipment when working with different carriers,
warehouses and broker |
What's the crush strength of a 3" ID x 24" usable x .060 mailing tube?
Unlike corrugated boxes, spiral paper tubes do not have industry standard crush strengths. Paper tubes with thicker walls are stronger than paper tubes with thinner walls. |
Where do you ship?
We ship throughout the United States. All orders ship directly from our Los Angeles facilities. Air, ground, LTL (less than truckload), and truckload services are available. |
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